Account and Data Deletion

How to delete an account

Deletion happens immediately and cannot be undone. All your sessions end and this email address can no longer be used to sign in.

If you have active stay bookings — requests awaiting an answer or stays that have not ended yet — deletion will not start: cancel or complete them first. An identity check case does not prevent deletion: the check materials (documents and decisions) remain with the internal account number only and are deleted in the order and within the periods set for them.

• Sign in to your cabinet.
• Open the Profile tab.
• Scroll to the Account deletion section at the bottom.
• Enter your password and the confirmation word, then press the delete button.

Deleted completely

• Email address, password, name, phone and account settings.
• Your listings without history, with their photos, descriptions and contacts. If a listing has history (bookings, messages, guest questions, reviews, a website, services), it is unpublished and kept in the archive: the host name, phone and information for Nino are deleted, while the title, description, photos and address are kept for the other party's history.
• Manual date blocks in your calendar.
• Connected calendars of other platforms together with their links and the busy dates received from them. The secret export link stops working.
• Browser notification subscriptions on all your devices.
• Your support requests together with their text, reply address and attached images.
• Changes to your listings that are awaiting review.
• Nino assistant conversations for deleted listings. Your Nino conversations about other hosts' listings are unlinked from the account and deleted automatically after 90 days without activity; questions the host has already answered remain as a general question about the property, not linked to you.
• In-app notifications and email log records tied to your address.
• Your MASPIO Sites website: texts, photos, addresses and versions. The website stops opening immediately; its files are removed by the automatic clean-up.

Anonymised

Booking requests, messages and reviews involve another person, so they are not erased but lose their link to you.

• In bookings the name, contact and comment are erased and the account link is cleared. The other party sees the booking without your data.
• In stay booking messages the author is no longer shown, but the text of your messages stays with the other party. Your messages in tour conversations are deleted.
• Future tour requests are cancelled automatically.
• In reviews the rating and text remain, review photos are deleted, and the author is no longer shown.

What remains

Anonymised records that the other party still needs: the status history of a booking and published reviews of other hosts' properties.

If you delete a host account, guests keep their requests to your properties in anonymised form.

The following remain with the account number but without name, email or phone: the points and invitations ledger, platform service orders and invoices, placement rights, decisions on your suggestions, records of consent to documents and internal action logs. These records can be linked to each other by the account number, so they are not anonymised.

Unused points cannot be used after account deletion.

If immutable records of your bookings exist — a booking number or a guest's price confirmation — an account row remains with the internal number only: no email, name, phone or password. Nobody can sign in to it, and the email address is free again.

Daily backups keep the data until their period ends — 14 days.

Before you delete

• Finish or cancel open requests so that the other person is not left without an answer.
• Save the contacts you need: after deletion they are gone.

If you cannot sign in

If you forgot your password, restore it with the code from the email and delete the account in the cabinet.

If you cannot delete the account yourself, sign in and write to support with the topic Account: the administration will delete the account the same way and on the same conditions on your request. An email from an arbitrary address is not enough for deletion — this way nobody can delete someone else's account.

If you cannot sign in at all (for example, the account is blocked), write to the personal data address from the address the account is registered to. We will verify that the account is yours and reply with how the deletion will be carried out.

Main administrator

The main administrative account cannot be deleted: without it the service cannot be managed.