Booking Policy

Booking without prepayment

A booking request is free. The platform takes no money from the guest and holds no deposit.

Payment happens directly between guest and host: you agree on the amount, the timing and the method yourselves.

How a request works

• The guest picks dates, the number of guests and, if the property is rented by rooms, the rooms and extra services, leaves a name and a contact and sends the request. The calculated price is fixed in the request.
• The request reaches the host with the status Awaiting answer.
• The host confirms or declines. If the host has turned on automatic confirmation, a request for free dates is confirmed immediately. The guest gets an in-app notification and, if the email address is confirmed, an email.
• If the host's identity is not confirmed by MASPIO, a warning is shown before the request. The request can be sent only after the guest confirms having read it; this confirmation is kept in the request history. Tour requests work the same way.
• After the check-out date a confirmed request becomes completed and the guest can leave a review.

Confirmation

Dates count as taken only after confirmation — by the host or automatic. Until then another guest may request the same dates.

Confirmation in the service does not replace an agreement between guest and host and is not a platform guarantee.

Changing dates

A guest may ask to move the dates. The host agrees or declines. If the price depends on the new dates, the service shows the new amount and the guest confirms it. The original dates apply until the host answers.

Cancellation

Both the guest and the host can cancel. The request history records who cancelled and when.

The platform charges no cancellation fee and holds no money, because it is not part of the payment. If you already paid the host directly, refunds are settled with the host.

Messages about a booking

Every booking has its own conversation between guest and host. Questions about a property before booking go to a separate thread.

The Nino assistant answers questions about the property from the listing data. If there is no answer, Nino offers to send the question to the host — this is a separate action by the guest.

Blocked dates

A host can close dates manually when a guest arrived through another channel. Such a block is not a booking and does not create a request.

Demonstration listings

Listings marked “Demonstration listing” are samples used to test the service. They are not real offers and cannot be booked.

Disputes

If a place does not match its listing or the host stops responding, write to support. We can hide a listing and block an account, but we cannot return money that never went through the platform.